Booking Policy
Everything you need to know about booking with Bickham Park Travel
Last updated: June 2025
Booking Process
- Book online 24/7 through our website
- Minimum 24/48 hours advance booking required
- Instant confirmation via email and SMS
- Secure payment processing
- No hidden fees - price shown is final
Cancellation & Refunds
- FREE cancellation up to 24 hours before pickup
- No refund for cancellations less than 24 hours before
- No refund if no show due to different reasons
- Full refund if we cancel your booking
- Refunds processed within 5-7 business days
Amendments & Changes
- Free amendments up to 24 hours before pickup
- Changes subject to availability
- Price adjustments for route changes
- Contact us immediately for any changes
- SMS/Email confirmation for all amendments
Group Bookings
- Groups of 5+ passengers require 48 hours notice
- Multiple vehicles available for large groups
- Special rates for corporate bookings
- Customized solutions for events
- Dedicated coordinator for group travel
Vehicle & Service
- Vehicle type subject to availability
- All vehicles fully licensed and insured
- Child seats are not available, customer needs to provide
- Wheelchair accessible vehicles available
- Executive vehicles for premium service
Payment Terms
- Full payment required at booking
- All major credit/debit cards accepted
- Secure SSL encrypted payments
- No cash payments for online bookings
- Corporate accounts available
Important Information
- Flight delays: We monitor all flights and adjust pickup times accordingly at no extra charge
- Waiting time: 60 minutes free waiting for airport pickups, 15 minutes for other pickups
- No-shows: Full charge applies if you don't show up
- Luggage: Standard allowance is 2 suitcases + 2 hand luggage per passenger
- Special requirements: Please inform us of any special needs when booking
Need Help?
Our customer service team is available 24/7 to assist with your bookings:
Phone: +44 7828 647330
Email: info@bickhamparktravel.com
WhatsApp: +44 7828 647330
For immediate assistance with an existing booking, please have your booking reference ready.