24/7 Service
07828 647330

Terms of Service

Please read these terms carefully before using our services.

Effective Date: June 2025

Service Agreement

  • By booking with Bickham Park Travel, you agree to these terms
  • Our services are subject to availability
  • We provide airport transfer services throughout Plymouth and the surroundings
  • All bookings are confirmed via email or SMS
  • These terms are governed by UK law

Booking & Payment

  • Full payment required at time of booking
  • Prices quoted are fixed and include all charges
  • We accept major credit/debit cards
  • Bookings must be made at least 24/48 hours in advance (late bookings also available)
  • Group bookings may require additional notice

Service Delivery

  • Professional, licensed drivers
  • Clean, well-maintained vehicles
  • Flight monitoring for airport pickups
  • Meet & greet service available
  • Child seats are not provided, customer needs to have this

Cancellation Policy

  • Free cancellation up to 24 hours before pickup
  • No refund for cancellations less than 24 hours before
  • No refund if no show due to different reasons
  • No-shows will be charged in full
  • Amendments subject to availability

Passenger Responsibilities

  • Provide accurate booking information
  • Be ready at pickup time
  • Inform us of any special requirements
  • Respect driver and vehicle
  • Maximum 2 suitcases and 2 hand luggage per passenger

Liability & Insurance

  • Fully licensed and insured service
  • Liability limited to cost of service
  • Not responsible for delays due to traffic or weather
  • Personal belongings remain passenger responsibility
  • Comprehensive passenger insurance included

Prohibited Actions

  • No smoking in vehicles
  • No illegal substances
  • No aggressive or abusive behavior
  • No damage to vehicle or property
  • No excessive noise or disturbance

Important Notice

These terms constitute the entire agreement between you and Bickham Park Travel. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

We reserve the right to update these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.

Questions?

If you have any questions about these Terms of Service, please contact us:

Email: info@bickhamparktravel.com

Phone: +44 7828 647330

Office Hours: 24/7 Service